Privacy Policy —
We only collect the data necessary to process orders: name, delivery address, email address, phone number, payment information secured by payment providers, and order history. This data is used to process and ship your orders, provide customer service and, if you consent, send you commercial offers.
Your data is stored securely and is only accessible to authorized persons and service providers involved in the execution of your order (accommodation, payment, transport). We do not sell your data to third parties.
In accordance with the GDPR and applicable laws, you have a right of access, rectification, erasure, limitation of processing, portability and opposition. To exercise these rights, contact us at support@oceancocktail.com. You can also withdraw your consent to processing for marketing purposes at any time by following the unsubscribe link in our communications.
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• Sharing with suppliers
Some data necessary for shipping (name, delivery address, telephone) is shared with the logistics service providers and suppliers involved in the delivery of your order. These providers intervene only for the execution of the contract.
• Retention period• Billing and accounting data: kept for a minimum of 3 years for commercial management, and up to 10 years if required by local legislation.
• Data related to customer service and complaints: kept for the time necessary to process the file.
• Marketing data: kept as long as you consent; you can withdraw your consent at any time.
• Legal basis for processing• Contract execution: processing of data necessary for the preparation, shipment and invoicing of orders.
• Legal obligation: retention of accounting and tax documents according to the applicable regulations.
• Consent: sending commercial offers and newsletters (you can withdraw this consent at any time).
• Legitimate interest: fraud prevention and security of payments.
• Security and subcontracting
We require our service providers to provide contractual security and confidentiality guarantees in accordance with the GDPR. Data transfers outside the European Union are supervised and secured in accordance with legal requirements.
• Contact and complaints:
For any questions regarding your personal data or to exercise your rights, write to support@oceancoktail.com.
